"I just wanted to say I have been to you a few times recently due to a few software issues with my car and the team have been great I wanted to say a big thanks to Simon in the workshop as he has been super! he came out and spoke to me and explained what the issues were and really reassured me that all was ok. I’m looking forward to picking up our new XC60 which we have ordered with John"
"I would just like to bring to your attention the excellent service that your service dept and in particular Simon who worked on an issue on my XC40 this week provided"
"The vehicle had been in a couple of times for a rattle that could not be tracked, but you had the vehicle for 3 days this week and Simon and the team worked on it and found what so far appears to have been the cause.
The professional attitude of Simon and his determination to find and fix the fault is a credit to your company
please pass on my thanks to him and i have confidence that if i bring my vehicle in to you, issues will be resolved".
"Good service and efficient work considering the covid circumstances
My wife, who is the vehicle’s main driver works for the ambulance service so being able to have the car serviced during this difficult times was a great relief
So, to sum up
Thank you and we won’t forget
We will be back when a next service is needed"
"If we could give you higher than 10 we would!" "Yesterday our car came in for its MOT and certain works had to be carried out. My husband was at Volvo Shrewsbury all morning. He was able to wait in a room and provided with a pot of coffee, and as he hadn't got his mobile phone to hand, was allowed to phone me to say he would be some time. A member of staff also lent him a pen to complete The Times crossword!"
"Thank you Volvo for excellent customer service in this difficult time with Covid. You are the best."
"The car was collected from home as requested and delivered back to my home. Your driver was punctual, polite and adhered to all the current safety procedures. Prefect arrangement. The car was serviced, MOT'd, cleaned and is a joy to drive, what more can i say."
"I did recieve really good service from your team, master technician John who ultimately dealt with my problem. he was excellent both with his knowledge and customer focus, i felt confident my car was in safe hands and very care would be taken with my vehicle"
"The recepection staff were courtious and helpful, they took time to listen and understand the nature of the poteintal problem.
"All in all, a very professional and pleasant experience. Thank you"